FM GLOBAL
Principal User Experience Designer
February 2020 – Present
- Enhancing customer satisfaction by optimizing the usability, accessibility, and overall user experience of our products.
- Ensuring that using our products is not only functional but also enjoyable and convenient for users.
- Possessing a functional understanding of coding to seamlessly integrate the brand’s strengths and personality into the product’s interface.
- Conceptualizing and developing usage scenarios for the entire product, considering the overall user journey.
- Tackling intricate design challenges while crafting elegant and user-friendly interfaces for both internal applications and public-facing websites.
- Pioneering innovative design solutions that meet the intricate requirements of marketing, business, and diverse user needs.
- Collaborating effectively with various senior stakeholders to align design objectives with organizational goals.
- Assisting in the conceptualization and translating feature requirements into interaction and visual designs across multiple platforms.
CITIZENS BANK
Assistant Vice President UX/UI Designer
July 2016 – February 2020
- Provided support for digital business areas, including the dot com storefront, sales applications, secure online and mobile banking environments, and internal sites when necessary.
- Collaborated with diverse teams within the organization, such as marketing, IT, customer experience, and strategy, to identify opportunities for enhancing the user experience.
- Identified and documented essential user interaction requirements, encompassing product, business, and user needs.
- Partnered with business and product counterparts to pinpoint challenges that necessitated further research or resolution.
- Crafted solutions through the creation of design artifacts, including user scenarios, wireframes, user personas, visual designs, and prototypes.
- Collaborated with usability teams to develop testing scripts, conducted tests, gathered valuable feedback, and integrated research findings into the design process.
- Developed visually compelling assets that effectively conveyed a meaningful narrative to users.
- Engaged with both internal and external partners to define and implement innovative solutions, enhancing the overall user experience.
FIDELITY INVESTMENTS
Senior UX/UI Designer
December 2000 – June 2016
- Designed and managed the website where customers could open accounts and oversee their personal finances.
- Oversaw the institutional investing website where customers managed workplace benefits, including 401(k)s, pensions, healthcare, and payroll.
- Developed websites tailored to brokers, advisors, and broker-dealers who handled their clients’ assets held at Fidelity.
- Created and maintained internal sites and applications to facilitate risk and compliance management for the firm, as well as to provide information and assistance to customers through Fidelity representatives.
DIGITAS
Senior Visual Designer
June 1996 – December 2020
- Regularly designed the homepage layout on a monthly basis.
- Revamped the Corporate Sales site to enhance its usability and user-friendliness.
- Produced 100-150 product pages each month and collaborated closely with the client to ensure that each page’s concepts and visual quality aligned seamlessly with the L.L. Bean style and brand.
- Collaborated with the Art Director and Creative Director to develop websites for new car models, following established style guides and maintaining brand consistency.
- Contributed to the design efforts for prominent websites, including adobe.com, kraftfoods.com, harcourt.com, americanexpress.com, and fedex.com.